Delivery & Terms of Service

We at Jivana Style are always looking at ways to improve our offer and provide our customers with a friendly and reliable service.

Our most recent change has been to send orders over a certain value by next day courier, therefore avoiding delays in parcels sent via Royal Mail following the recent spate of industrial action. As we beleive so strongly in providing a reliable delivery service, Jivana Style also pays towards the cost of postage and packing to keep the costs low to our customers. See below for more details.

We welcome your comments and feedback on our service or products, so please feel free to contact us!

Payment

There are 3 methods of placing an order and making payment:
1. Internet Orders - order through our website and payment is processed using PayPal's secure encrypted credit card processing facility.
2. Telephone Orders - call us and place your order and we will take payment over the telephone.
3. Cheque / Bank Transfer - call and place your order and pay by cheque or bank transfer; orders are sent on receipt of cleared funds.

Stock Availability

We endeavour to have all items in stock at all times, however there may be instances where items have sold out due to high demand. We will inform you by email if any item on your order is out of stock, and deliver this separately when it is in stock or suggest an alternative.

You are free to cancel any orders that are out of stock. Please email us and we will refund the payment.

Order Processing

All orders are personally processed and checked by our staff before posting. Orders received during the week (monday to friday), where possible, will be processed within 3 working days on receipt of cleared payment. Orders received after midday on Friday, at weekends and public holidays will be processed from the next available working day.

During peak times in the year such as Christmas or other seasonal festivals the volumes of orders increases and there may be some delays in getting your orders out however we will do our utmost to reduce any delays and your patience is much appreciated at these times.

CUSTOMER NOTICE: Due to high seasonal order volumes all new orders are being processed between 7-14 days.

Postage & Packing

Customers contribute towards postage & packing costs, which are based on approximate weight and size of items, cost of packaging materials and delivery charges. Our prices have recently increased slightly to align with Royal Mail postal increase in April 2009, we have also increased the item values per postal bracket - great news for our customers!

Jivana Style will use the most appropriate method of delivery for orders placed, and where possible either Royal Mail Recorded or Courier service will be used allowing for tracking of parcels, but we are unable to gaurantee delivery times.

Customers may wish to use Royal Mail post instead of courier or recodrded delivery for their orders but Jivana Style is unable to take any responsibility for lost or damaged items if this is requested or guarantee delivery times.

CUSTOMER NOTICE: Due to recent Royal Mail postal problems Jivana Style cannot take responsibility for any lost orders sent by 1st Class post. If your items are over ?.99 we will use a tracking service such as 1st Class Recorded Delivery. Alternatively you can call and place your order over the telephone and choose Special or courier service delivery.

  Item Value Method of Delivery Cost
Up to ?.99 Royal Mail 1st Class post ?.25
Between ?.99 - ?.98 Royal Mail 1st Class post ?.25
Between ?.99 - ?4.99 Royal Mail 1st Class Recorded ?.50
Between ?5 - ?4.99 Royal Mail 1st Class Recorded or Courier Service ?.95
Upwards of ?5.00 Courier Service or Royal Mail Special Delivery ?.00 (max charge)

For all orders over ?.99 a signature is required on delivery, so please ensure someone is available to receive and sign for your order at the address given - we cannot take responsibility for orders that are not delivered or have been returned due to non-delivery. It is your responsibility to advise us if you have not received your order as soon as possible and within 14 days of making payment, otherwise it is deemed to have been delivered.

The courier service requires a signature on delivery and if no-one is available to sign for your parcel at your address the courier will try and leave it with a neighbour; if no-one is able to take your parcel there they will leave a calling card for you to re-arrange delivery. Please note we cannot book an exact time for delivery.

There may be a surcharge for orders to parts of Scotland and Channel Islands.

If a parcel is returned to us due to non-delivery, because it has not been accepted or a customer fails to make arragements for re-delivery, a ?5 charge will be levied to the customer to cover admin and return charges plus the cost of redelivering the order.

Overseas Delivery

We mainly deliver to the UK but we often take enquires from abroad and will be happy to deliver outside of the UK. Shipping costs will vary according to the country so please contact us to get a quote for shipping and for delivery times. We process all overseas orders by telephone or email, so please contact us to place your order as our online system is currently unable to process orders outside the UK.

Returns, Breakages or Damaged Goods

According to the Consumer Protection (Distance Selling) Regulations 2000 you have a seven day cooling off period. If you wish to cancel an order you are required to give us written notice, seven working days from the day after that on which the goods have been received.

We take every care and attention to check all products before packing them suitably for delivery. In the unlikely event you have received damaged goods, we will offer a replacement on receipt of the damaged item or a credit note to the value of the item (excludes postage).

For any damaged or broken goods, in accordance to the Distance Selling Act (above) you will need to make any claim to us in writing, within 7 working days from the day after receipt of goods.

We cannot take responsibility or accept liability for breakages or goods that are damaged in transit or through delivery. As a goodwill gesture we may offer a credit note to the value of the items that have been broken or damaged, only on receipt of the broken or damaged item with its original packing. The items are your responsibility until they reach us, so we recommend using a traceable delivery service for returns.

Contact

  • email:  info@jivanastyle.com
  • telephone:  020 8574 3085
  • freephone:  08002 118 235
  • mobile:  07930 508 937
 

Office hours are Monday to Friday 9am to 5.30pm - but we sometimes answer calls outside these hours too!

You may visit us by appointment only during office hours, to buy products or to view sample invitaitons. Our office address is:

Jivana Style Ltd
Unit 13, The Arches Business Centre
Merrick Road
Southall, Middlesex
UB2 4AU

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